Our Remarkable Hard Surface Restoration Services Helped a Customer in Green Hills, TN Avoid Costly Repairs

December 19, 2018

Shower tiles can be a nightmare to clean. Oftentimes, improper cleaning methods and products can contribute to tiles and grout lines wearing out. A homeowner from Green Hills, TN never thought the lovely slate shower floor in her master bathroom could reach such an awful condition. She loved the natural stone tiles because they gave the shower a more elegant look, but they became harder to keep clean over time.


The homeowner tried cleaning the slate floor with acid-based solutions and homemade recipes that had been recommended to her, but the surface only got worse. The grout lines cracked and the tiles were covered in grime, giving it an unsightly appearance. She also noticed that some of the floor tiles had come loose. That is when she realized she needed professional help. She asked her friends and family if they knew a company that could perform hard surface restoration services in Green Hills, TN. One of her friends told her she had recently dealt with a similar problem in one of her bathrooms and had called Sir Grout Nashville to have it repaired. The homeowner went online and found our website. After browsing the before and after gallery and watching some of the video testimonials from previous customers, she called to schedule a free in-home consultation.

On the day of the evaluation, our hard surface restoration experts visited the customer's house to assess the problem. The homeowner welcomed them and led them to the shower. On the way to the bathroom, she told our techs she was really worried about the current state of the shower's floor. Upon arriving at the scene, our team quickly understood her concern. The grout lines were cracked and dirty, and the tiles were dark and stained. The majority of the tiles surrounding the drain were loose and allowed water to seep in beneath the surface.

Our experts asked the homeowner about her cleaning methods. She replied she would often use acidic cleaners paired with a hard scrubbing technique. Our team explained to her that these cleaners can severely damage any surface. Additionally, in this client's case, heavy scrubbing had further deteriorated the grout lines because they had not been sealed in a long time.


Fortunately, even though the damage on the shower floor was severe, our experts had arrived just in time to help the homeowner avoid costly repairs. They offered the client a full hard surface restoration service. First, they would clean the surface and repair any cracks that compromised the integrity of the shower floor. Second, they would overlay the damaged slate with new tiles, using Litokol epoxy as the foundation. The homeowner agreed to the service and scheduled another appointment for later that week.

Grout is highly porous, which is why it cannot go without maintenance for long periods of time. One of the most important steps for maintaining your surfaces is to ensure your grout lines are sealed. If not properly sealed, grout can easily absorb water, leading to severe water damage, cracks, mold, mildew, and other issues.

A few days later our experts returned to the client's home to perform the service. First, they thoroughly cleaned the shower's surfaces using a pH-neutral cleaner and a high-speed scrubber. This cleaner is safe for both natural stone and grout. It also contains properties that help inhibit the growth of harmful microorganisms for an extended period of time after it has been applied. Next, the techs removed the loose tiles and scraped out the old grout lines.

Our crew made sure there wasn't any residue left behind before they moved on to the third step, the application of our advanced Litokol epoxy products. They used this mix to fill the spot where the slate tiles had been removed. To finish the restoration process, our team overlaid the shower's surface with thin stone veneer, using Litokol epoxy as the setting material and grout. This helped ensure the fixtures in the shower were waterproof and remained in great condition for years to come.

When they finished, our team let the customer see the results. She was thrilled. Her bathroom had undergone an amazing transformation. Not only had Sir Grout Nashville fully restored the shower floor, it had also helped her avoid a re-doing the shower which would have cost her thousands. She thanked our experts and promised to call back for maintenance.

Before leaving, our experts gave the homeowner some tips. First, they recommended cleaning once a week with a pH-neutral like Sir Grout's Natural Hard Surface Cleaner. Unlike acidic cleaners, this product is safe for both tile and grout. Second, they advised her to avoid heavy scrubbing, especially now that grout lines would be easier to clean. As the third and final tip, they suggested she keep an eye on the grout's sealant to ensure the shower remained in top condition. To do this, she would only have to place a few drops of water on the grout lines. If the water seeps in, it means the grout must be resealed.

Are your surfaces in dire need of a restoration? Sir Grout Nashville has all the necessary tools and expertise to offer you the best hard surface restoration services in Green Hills or nearby areas. Call us at (615) 649-6767 or fill out the "Request a Quote" form at the bottom of this page to schedule a free in-home evaluation today. For more information about our services, products, and promotions make sure to subscribe to our newsletter.

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